Refund policy

 

If you are not completely satisfied with your purchase,mybeautyexchange.com is pleased to offer the highest standard of customer service and return your purchase. We will gladly process all returns within 14 days of the delivery date.

The majority of returns are refunded via store credit in the form of a MyBeautyExchange.com gift card. Returns are processed within 5-7 business days after your item(s) are delivered to us. 

REDO FREE RETURN SHIPPING FOR EXCHANGES & STORE CREDIT (available in US only):
- By selecting Redo Free Return Shipping your shipping cost will be covered on returns.
- The Redo Free Return Shipping cannot be removed from an order once the order has been placed.
- To start a return, click HERE

CHAT: AVAILABLE 24/7
CUSTOMER SERVICE HOURS: MON - FRI: 10 AM - 5PM , SAT-SUN: CLOSED
DIRECT NUMBER: +1-407-745-5015

 

6391 W Colonial Dr. Orlando FL 32818
Pick-up orders are not available at this time.

EMAIL US

PLEASE INCLUDE YOUR ORDER #

info@mybeautyexchange.com

• Item(s) must be returned in original condition and in original packaging including all original tags, any paperwork, manuals or accessories. Returned item(s) must be unopened, unused, not tried on, unaltered, undamaged, uncut, and unworn.

• Free Shipping does not apply to sale items or international shipping. 

• All lashes , and ponytails are final sale. 

• After a order is placed it cannot be cancelled, we only accept exchange or return with request & purchase of return label.

• Customers have up to 14 days after proof of delivery to return or exchange your items.

• If you need to return or exchange an order for any reason please contact the customer service email! No request in regard to orders and returns will be discussed through any other method of communication. (social media, text, etc) We will review the request within 1-2 business days and give you an authorized return number and label. After your return is received it will take 3 to 10 business days to inspect the return and issue the proper credits.

• Customers are responsible for the additional costs including shipping for the return.

• If returned items are not in the same condition as they were when sent, we will refuse or send the package back to you with a shipping charge,

• A 30% restock fee will be applied to all items that are accepted returns. 

•Once item has marked as shipped per the shipping carrier the package is no longer our responsibility. All packages are insured up to $100 if you do not chose to purchase Route and Green Package Protection. If the package is lost, please file a claim with the shipping company (UPS, USPS and DHL). We will help you and provide any further information if needed, however a claim must be placed by recipient/buyer first. If you would like to add more insurance on your package please contact us at info@mybeautyexchange.com we will advise you on applicable fees. 

Refused Package / Undeliverable as Addressed (Return To Sender)

• If you wish to have your order reshipped, there will be an additional payment needed for the cost of shipping.
• Unwilling or unable to pay for shipping, the package will be treated as a regular return. A 30% restocking fee will be applied and shipping costs are not refundable.

Ineligible Items for return

• Clearance items, Special Sale items, Promotional items, Special Order items. • All Fashion Jewelry and Cosmetics are Final Sale.
• Any product that is opened, used, tried on, altered, and damaged by customers, missing pieces, and missing packaging materials.
• All beauty supply items, (chemicals, shampoos, glues, dyes, etc)